ID∙FMServiceDesk is a web-based ticket system where everyone who involved in the real property can communicate with each other for different purposes. Customer complaints in writing are superfluous, response time is prompt and communication is recorded by the system, so it could be discovered at any time. Every user can access his information using personal dashboard. Information provided is distributed according to user role and user permission settings.

ID∙FMPortal can also be used as an add-on for all common real estate management systems. Data transfer interface is clearly defined and supported well. If no management system used, EXCEL tables can also be imported.

ID∙FMServiceDesk is a part of ID∙CloudRE and ID∙CloudERP digital systems.

 

Using ID∙FMServiceDesk you save time and costs

ID∙FMServiceDesk provides following functionality

  • Fault reports on technical facilities in the building or object (apartment, office, workshop, etc.)
  • Malfunction reports can be automatically forwarded to an external service providers or to a caretaker
  • Requests from tenant regarding his rental agreement
  • Rental requests for meeting rooms
  • Questions for an event organization
  • Requests from potential tenants
  • Questions from owners and tenants to administration or house maintenance
  • Communication between the residents of the property, e.g. general meeting, welcome party etc.
  • Order management for troubleshooting by external service providers or caretaker
  • Placing an order for an event with all the necessary additional services
  • Dashboard as a reporting system with statistics and graphical representation including document management
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